Growth has outpaced the order process.
Orders, payments, stock, customer service and fulfilment no longer move through one dependable flow.
SYSTEMS CONSULTING FOR COMMERCE, OPERATIONS AND PRODUCTION
Build systems that work.
Dito Consulting helps companies turn complex operational requirements into working e-commerce systems, automated processes, responsible AI workflows, and manufacturable food and supplement products.
From diagnosis and requirements to supplier selection, implementation, commissioning and handover.
ONE OPERATING SYSTEM
Digital decisions have physical consequences.
A checkout change affects order handling. An AI workflow changes responsibility and control. A formulation change can alter equipment, cleaning, capacity and cost. We work across these boundaries so that each part still makes sense when the complete operation is considered.
The objective is not more technology. It is a clearer, more reliable way for the business to operate.
01Demand
02Commerce
03Data
04Decisions
05Operations
06Production
07Delivery
STARTING POINTS
Start where the work is breaking.
An engagement does not need a polished brief. It can begin with a recurring exception, an uncertain investment, an unscalable process or a project that has stopped moving.
Teams re-enter the same data.
Product, order or production information is copied between spreadsheets, emails and systems, creating delay and avoidable errors.
An AI pilot has no operating model.
The use case looks promising, but ownership, source data, evaluation, permissions, human review and failure handling are not defined.
A product concept is not production-ready.
The formulation, ingredient specification, packaging, cost, quality plan or scale-up path is incomplete.
A facility or line investment lacks clear requirements.
Capacity assumptions, process flow, hygienic zoning, utilities, equipment interfaces and acceptance criteria have not been resolved.
Supplier proposals cannot be compared.
Offers use different assumptions and scopes, making price, risk, responsibility and total cost difficult to evaluate.
CAPABILITY SYSTEMS
Three connected systems, one implementation view.
The services are grouped by the system being improved, not by a fixed consulting package. An engagement can use one track or connect several tracks.
01
DIGITAL COMMERCE
Commerce and fulfilment systems
From customer intent to a correctly delivered order.
We design the process and system connections behind the storefront, so orders, payments, stock, fulfilment, returns and customer service can be operated with clear ownership and visible exceptions.
PLAN
- E-commerce strategy and target architecture
- Platform, PIM, ERP, OMS and WMS assessment
- Rebuild, migration and multi-market planning
- Customer-journey and checkout requirements
OPERATE
- Order, payment, cancellation and return workflows
- Stock availability and order-release rules
- Carrier, parcelshop, 3PL and cash-on-delivery processes
- Warehouse, packing and customer-service hand-offs
CONNECT
- API and integration requirements
- Product, customer and order data quality
- Operational exception handling
- Reporting, monitoring and implementation handover
TYPICAL OUTPUTS Current-state order map; target architecture; integration specification; migration roadmap; exception model; acceptance plan.
02
INTELLIGENT OPERATIONS
Automation and AI-enabled operations
Reduce manual work without losing control.
We identify where automation or AI is useful, define the rules and data it needs, and make ownership, approvals, exceptions, privacy and monitoring part of the solution from the beginning.
ASSESS
- Process mapping and bottleneck analysis
- Automation-opportunity backlog
- Cost, benefit and implementation assessment
- AI-readiness and use-case prioritisation
BUILD
- Workflow, approval, document and reporting automation
- System integration and data synchronisation
- Internal assistants and company-knowledge search
- Document extraction, classification and back-office support
CONTROL
- Evaluation criteria, permissions and guardrails
- Human review, exception queues and escalation
- Pilot design and production rollout
- Quality, cost, reliability and recovery monitoring
TYPICAL OUTPUTS Current-state process map; prioritised automation backlog; AI pilot brief; evaluation plan; workflow specification; control matrix; rollout plan.
03
PRODUCT AND PRODUCTION
Food, supplement and manufacturing systems
Make the product manufacturable and the operation buildable.
We connect product formulation with sourcing, quality, equipment, capacity, layout, automation and scale-up so the product and the production system are designed against the same assumptions.
DEVELOP THE PRODUCT
- Product concept and technical brief
- Food and dietary supplement formulation
- Reformulation of existing products
- Ingredient and raw-material specifications
- Active-ingredient and serving-level design
- Flavour, sweetness and sensory direction
- Manufacturability and cost-of-goods modelling
- Packaging-format requirements
PREPARE FOR SCALE
- Pilot-batch and scale-up planning
- Stability and quality-testing coordination
- Contract manufacturer and supplier assessment
- Production-documentation requirements
- Label, claim and regulatory coordination
- Raw-material and packaging sourcing requirements
BUILD THE OPERATION
- Capacity and demand modelling
- Process flow and facility block layout
- Material, personnel and waste flows
- Hygienic zoning and cleanability requirements
- Equipment URS and RFQ preparation
- Mixing, dosing, filling, inspection and packing systems
- Utilities, controls and production automation
- FAT, SAT, commissioning and ramp-up support
- Standard operating procedures and handover
TYPICAL OUTPUTS Product brief; formulation specification; raw-material specification; cost model; process flow; capacity model; block layout; URS or RFQ pack; commissioning and handover plan.
Consulting support does not replace accredited laboratory testing, medical or legal advice, regulatory approval, official inspection or certification by an authorised body.
DELIVERABLES
Concrete outputs, not presentation theatre.
The format depends on the work, but every engagement should leave decisions, responsibilities and next actions clearer than before.
- Current-state process map
- Target operating process
- Target system and integration architecture
- Prioritised automation backlog
- AI pilot brief and evaluation plan
- Product and formulation specification
- Capacity and cost model
- Facility block layout
- Equipment URS or RFQ pack
- Implementation roadmap
- Test and acceptance plan
- Standard operating procedures, training and handover pack
DELIVERY METHOD
Frame. Design. Deliver. Stabilise.
- 01
Frame the problem
Establish the business objective, baseline, constraints, available evidence, risks and decisions that must be made.
- 02
Design the system
Turn the objective into a target process, architecture, formulation, layout, specification, commercial model and implementation sequence.
- 03
Deliver with control
Support development, selection, procurement, integration, installation, testing and launch while keeping decisions and exceptions visible.
- 04
Stabilise the operation
Resolve early failures, verify controls, document the system, train owners and complete a usable handover.
The engagement can stop after an independent recommendation or continue through go-live and stabilisation.
WAYS TO WORK TOGETHER
Match the involvement to the decision.
Diagnostic review
A focused assessment of the current system, process, product or project, ending with prioritised findings, a risk view and recommended actions.
Solution design
A detailed target process, architecture, specification, layout, cost view and implementation sequence.
Implementation oversight
Independent support during development, supplier selection, procurement, integration, installation, testing, commissioning or launch.
Ongoing advisory
Regular technical and operational guidance when the business needs senior experience without creating a permanent internal role.
IMPLEMENTATION RULES
Five rules for practical implementation.
Problem before platform
Define the operating problem and required outcome before choosing software, AI, equipment or a supplier.
Evidence before automation
Understand the real process, volumes, exceptions and data quality before automating the assumed process.
Human ownership stays visible
Every automated or AI-assisted action needs clear responsibility, approval rules and a route for exceptions.
Specifications before procurement
Comparable requirements reduce hidden scope, incompatible assumptions and expensive changes after commitment.
Handover is part of delivery
A solution is not complete until the operating team understands it, controls it and can recover when something fails.
FAQ
Practical questions
Do you only prepare recommendations?
No. Work can be limited to an independent review, but it can also continue through requirements, supplier selection, implementation, testing, commissioning and stabilisation. The agreed scope defines where Dito Consulting’s responsibility ends.
Can an engagement start with one bottleneck?
Yes. A recurring exception, failed hand-off or uncertain decision is often enough to begin. The initial work should establish whether the problem is local or a symptom of a wider system issue.
Are you tied to a software or equipment vendor?
The default approach is solution-neutral. A specific platform, technology or supplier is considered when it fits the documented requirements and operating conditions.
How do you decide whether AI is appropriate?
The starting point is the task, available data, required accuracy, risk, evaluation method and responsible owner. When normal automation or process redesign is more reliable, that should be preferred.
Do you manufacture food or dietary supplements?
Dito Consulting provides formulation, sourcing, scale-up and manufacturing-planning support. Actual production, accredited testing and regulated approvals must be performed by appropriately qualified manufacturers, laboratories and authorities.
Do you provide HACCP, GMP or IFS certification?
No. Consulting can support readiness, process design and documentation, but certification, official inspection and regulatory approval remain the responsibility of authorised bodies.
DITO CONSULTING
Cross-disciplinary advice for systems that must work together.
Dito Consulting s.r.o. is a Bratislava-based consulting company established in 2016. It supports projects where commercial goals, software, data, operations and production requirements must be resolved together.
Work is structured around the decision and the implementation path: understand the present state, define the target, make responsibilities explicit and leave the client with a system that can be operated and improved.
A recommendation is useful only when it can survive contact with the real operation.
PROJECT ENQUIRY
Bring the bottleneck, the failed hand-off or the investment decision.
A useful first brief can be one paragraph: what is happening now, what decision must be made, what is at risk, and what a useful result would look like.
No polished specification is required for the first conversation.
Electronic project enquiries are not currently available. Formal correspondence may be sent to the registered office listed below.